We want you to feel confident about shopping with www.diabetic-care.com a division of Community Health Solutions a limited liability company. If you have a problem or are unhappy with your purchase then we will put the matter right.
General Returns Policy
In the event that any product purchase proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a refund.
You may return new, unopened items sold and fulfilled by Diabetic-care.com within 30 days of delivery for a refund, items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. If not the freight of the returned product must be prepaid.
Exclusions apply on returns of special products like socks. Due to hygiene issues, socks, toe spreaders, foot cushions, foot inserts, foot plasters, nail care products and alike may not be returned once sold.
Please note:
Electrical and Photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact to be accepted.
Cosmetics, jewellery and fragrance will only be accepted if unopened and with the product seal intact.
All returns are evaluated before being processed.
Faulty items will be accepted up to the manufacturer's warranty terms.
We can only offer a refund or an exact replacement for your return; we can't offer to exchange an item for a different item. If you need a different item, you need to request a refund and then place a new order.
How to return an Item
To return an item to us, please contact the Diabetic Care Online Shop.
All refunds will be made to the original payment card used.Your refund or replacement will be processed as soon as possible. |
